Frequently asked questions
If you need assistance or have any questions, our customer support team is available through multiple channels:
Email: Reach out to us at [email protected], and our team will direct your inquiry to the right specialist for prompt assistance.
Website Contact Form: Visit the "Contact Us" page on our website to submit your queries directly through our online form.
Phone: Call our toll-free number 800-xxx-xxxx to speak with a customer support representative. We’re available Monday to Friday, from 10 AM to 5 PM EST.
Choose the option that works best for you, and we’ll be happy to assist you.
Rx Retail does not automatically delete listings. It is the seller's responsibility to keep their postings updated and remove expired medications.
To change your bank details on Rx Retail, follow these steps:
Log in to your Rx Retail account.
Click on “Dashboard” in the left-side menu.
Navigate to “Banking Info”.
Click the pencil icon next to your current banking details.
Enter your updated email address and new bank account name.
Follow the Stripe authentication process to securely update your payment information.
Accept the authorization request to confirm the update.
Your new banking details will be reflected on your account.
Note: Please ensure all banking changes are made at least five (5) business days before closing any old accounts to prevent payment disruptions.
No, each pharmacy must be registered separately on Rx Retail. This ensures compliance with the Drug Supply Chain Security Act (DSCSA), which mandates accurate tracking and tracing of prescription drugs. Since each pharmacy operates under its own state license number, maintaining separate listings guarantees secure and legally compliant transactions.
Selling your overstock, non-expired prescription medications on Rx Retail is simple. Follow these steps:
Log in to your Rx Retail account.
Click on the “Sell” tab on the left-side menu.
Select “Post New Item” to create a new listing.
Enter key details such as the National Drug Code (NDC), Lot Number, and Expiration Date.
Specify whether you’re selling a full pack or a partial pack of the medication.
Indicate the number of available packages for sale.
Provide details about the package condition and any relevant information buyers should know.
Set your price for the item.
Enter the original pack size for clarity.
Shipping costs are covered by the buyer.
Click “Post Item” to list your medication for sale.
Once listed, other independent pharmacies can browse and purchase your available stock.
Absolutely! We prioritize security and have implemented industry-leading measures to protect our users. Our platform is secured with SSL (Secure Sockets Layer) encryption, ensuring that all transactions and communications remain encrypted and protected during transmission. You can confidently conduct business on Rx Retail, knowing your information is secure.
Rx Retail partners with Stripe, a trusted third-party payment processor, to handle all financial transactions, including ACH (Automated Clearing House) transfers. When using our platform, you agree to provide necessary financial details to Stripe for secure transaction processing. Your financial data is securely stored and handled in accordance with Stripe’s Privacy Policy. Rx Retail does not store complete financial details on its servers.
The buyer is responsible for all shipping costs. All shipments are handled via FedEx with options including Ground, 2-Day, or Overnight shipping. The final shipping cost depends on the distance between the buyer and seller, as well as the chosen shipping service at checkout.
For any additional inquiries, feel free to reach out to our support team, and we’ll be happy to assist you!
- Turn Surplus into Success
Empower Your Pharmacy with Smart Solutions
Join Rx Retail and become part of a thriving network of independent pharmacies and healthcare providers. Our platform simplifies the process of selling overstock, non-expired, non-controlled, FDA-approved prescription medications, ensuring efficiency and profitability.
